Companies can learn a great deal about their customers’ behaviors, preferences, and needs by analyzing emails, text messages, recordings with their contact centers, and other interactions. Still, analyzing unstructured customer data, linking it to structured information and gleaning insights from the combined information can be challenging.
Savvy investment managers know the importance of taking downside protection during a bull market like the one that currently exists. However, despite the growing use of data and technology to manage and monitor market and credit risk more effectively, most financial services firms continue to lag in their abilities to use… Read More →
In a previous post, we described how the third stage of the Analytics Maturity Model, “Predict & Optimize,” allows organizations to plan for the future and use advanced analytics to become more proactive in their analytic decision-making and to begin to project analytics forward to produce better business outcomes and… Read More →
What do real estate and big data analytics have in common? While it may sound like the lead-in for a bad joke, the answer is: “Location, location, location!” Geospatial representation is a complex term for something that’s visually simple. It may look complicated at first, but we intuitively understand what… Read More →
The fallout from the financial crisis that began in 2007 continues to impact retail banks. As banks have lost and struggled to regain customer trust, they’ve also labored to retain their most profitable customers. Indeed, one-third of the new banking products that global customers have purchased over the past year have… Read More →
Are you looking for a way to help your users and analysts develop a greater understanding of your company? If your answer is yes – and it should be – then we propose a breakup with Excel.
Nearly half of telecommunications companies are struggling to deliver intuitive and user-friendly interfaces for multiple touchpoints that customers use such as B2B online stores and mobile apps. Meanwhile, another 40% of telco executives say their organizations find it difficult to provide customers with responsive and flexible customer service in order… Read More →
Add forestry to the numerous industries that are making use of big data and data analytics to manage their businesses more effectively. A growing number of forestry firms are using big data and data analytics to help meet their sustainability goals as well as ensure that they generate a continuous… Read More →
Companies that want to be competitive, productive as well as innovative have to get the right information to the right people in real time. But at the same time, they have to control access to their sensitive business data. With the Spotfire 5.5 enterprise-class data discovery platform companies can secure their… Read More →
Increasingly CFOs and other organizational leaders are relying on data-led decision making rather than gut instinct. And that means they need access to data from multiple sources outside the general ledger, such as sales, marketing, and supply chain information. Operational and monetary information that contribute to a company’s overall financial… Read More →