Content Center

• 5 Reasons Why You Should Add Visual Analytics to Your Applications

  In this webcast, Stephen Oar from Sage SalesLogix provides an overview of advanced analytics solutions built on the Spotfire platform and shares key drivers for actionable insight delivered through cross-functional CRM dashboards.

• Aberdeen: Customer Loyalty 2012: Enabling Technologies for Customer Engagement, Conversion and Retention

  The report will show how leading organizations put technology at the forefront of their loyalty initiatives, and the impact of these technologies on customer satisfaction, retention, and re-activation.

• Advanced Analytics in Customer Relationship Management (with James Kobielus of Forrester Research)

  James Kobielus of Forrester Research shares how advanced, in-memory analytics help to retain and grow customer relationships, create consistent cross-channel experiences, and achieve greater operational CRM efficiencies.

• CRM Magazine Roundtable: Act on Intelligence, Not Merely Data

  In the webcast, Spotfire's Syed Mahmood joins a CRM Magazine roundtable to discuss how analytics solutions help organizations to deliver more effective and efficient marketing, selling, and servicing strategies.

• Customer Segmentation and Churn Analysis with Spotfire

  In this webcast, Syed Mahmood demonstrates how the Spotfire empowers marketing professionals to derive insights from their customer data to devise value-based strategies and retain profitable customers.

• Facing Churn in Telecommunications: Causes and Cures

  Within the telecommunications industry, both regulations and customer attitudes have advanced, but not all CRM systems have kept pace. Managers charged with keeping customers happy find themselves still burdened with old systems that require IT departments to tweak data for every new question. While questions about market segments, cost per gross add, average revenue per user and other metrics arise quickly and in fast succession, answers tend to come back slowly. This whitepaper explores predictive analytics solutions for customer churn.

• KPN Delivers Customer Intelligence Faster and at Reduced Cost with TIBCO Spotfire Enterprise Analytics Platform

  Spotfire is used by Customer Intelligence (CI) division to analyze customer data and and customer behavior in support of CRM objectives.

• KPN Develops Intuitive TIBCO Spotfire and TIBCO iProcess Mash-Up Application to Expedite Fiber Optic Order Fulfillment Process

  Mash-up of TIBCO iProcess and Spotfire created to bring visual analysis and real-time monitoring to the fiber service order exception handling process; prioritizing the most critical problems.

• Network Engineering and Operations: A 360-Degree View

  In this webcast, Syed Mahmood and Mike Bossom of TIBCO Spotfire demonstrate how the Network 360 analytical application provides a single interface which can consolidate network statistics, alarms, configuration, and logs to improve network quality and enhance workforce efficiency.

• Optimized Marketing Campaigns for Communication Service Providers

  In this webcast, Syed Mahmood, Product Marketing Manager, TIBCO Spotfire and Boris Glazman, Solutions Consultant, TIBCO Spotfire, will illustrate how Spotfire analytics and predictive platform can be used to design, optimize and measure the effectiveness of a marketing campaign for a communication service provider.

• Portugal Telecom Calls on TIBCO Spotfire Analytics as an Agile BI Service Offering and to Measure Its Own Business Objectives

  “Spotfire has dramatically decreased the time spent analyzing our KPIs. It still amazes us that what used to take days in Excel can now be done in less than an hour with Spotfire.” Nuno Neto, Manager of Planning and Control PT-SI

• Spotfire Case Study: Cisco Leverages Data Discovery and Visualization for Sales & Marketing Advantage

  In this webcast, Justin Welsh of Cisco Systems shares how Spotfire analytics helps to drive multichannel CRM initiatives for more consistent customer experiences and greater operational efficiencies.

• TeliaSonera Maintains Market Leadership in Telco Services with TIBCO Spotfire

  TeliaSonera selected TIBCO Spotfire enterprise analytics platform to help it monitor its end-to-end order provisioning process in Sweden and Finland.

• TIBCO Spotfire for Telecommunications

  By enabling business professionals throughout the organization to visualize and interact with information with unprecedented ease, The TIBCO Spotfire Enterprise Analytics platform equips every telecommunications employee to rapidly discover new insights in the information s/he works with every day.