Obsession with Quality at Western Digital Corporation

This is the story of the Quality Information System (QIS) at Western Digital Corporation. It is a story about using data to understand and improve their business. WD is a culture that continually searches for opportunities and implements that next small improvement, not only within its supply chain, but throughout all parts of their business. The approach is to use Information Technology (IT) as the magnifying glass to examine each piece of their business. As one analyst mused, “Sunlight is the best disinfectant. Errors can be fixed once you can see them.”

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