TIBCO Spotfire for Telecommunications

Always keep a clear edge in the market.

Develop more innovative services, better manage network operations, decrease customer churn, and improve marketplace knowledge.

Benefits

Network Operations Recovery

With Spotfire, you can take data from multiple sources such as network, device, and configurations, and mash them up into a comprehensive real-time view of network operations. This enables real-time situational awareness of the state of operations. With that intelligence, you can see where “at risk” customers are likely to churn and initiate targeted marketing campaigns designed to retain them. Spotfire alerts and automated actions can also deliver pinpoint analysis to the appropriate users and teams at the moment of urgency. From there, Spotfire gives you the power to engage in contextual and social collaboration and coordinate distributed knowledge and capabilities during irregular operations. Business rules and statistical models can also be implemented and integrated to enable greater predictive accuracy and pattern recognition. Problems can then be instantly spotted via Spotfire's in network-wide dashboards, and seamlessly drilled into at a single node or set of nodes. For continued improvement, decision-making effectiveness can be evaluated with defined metrics and targets within Spotfire.

Network Operations Recovery
Network Maintenance

Network Maintenance

Spotfire helps you improve customer satisfaction by providing a dimension-free analysis of components that drive network performance and an early indicator of problems. With that intelligence, you can increase workforce efficiency by aligning marketing, customer care, and network operations around common initiatives.

Additionally, Spotfire's predictive and statistical modeling accurately forecasts data and voice capacity needs.

Network Maintenance

Spotfire helps you improve customer satisfaction by providing a dimension-free analysis of components that drive network performance and an early indicator of problems. With that intelligence, you can increase workforce efficiency by aligning marketing, customer care, and network operations around common initiatives.

Additionally, Spotfire's predictive and statistical modeling accurately forecasts data and voice capacity needs.

Network Maintenance